Refund Policy

All pre-owned items are guaranteed authentic before any item is listed on the website or physical stores.


Refund policy


We gladly accept returns of unopened, unused, undamaged items purchased on our store for a refund within 24 hours after the item's arrival. We will provide a full refund less a 20% restocking fee. Outside this period we don't accept any returns for any reason. All Sales are Final.


Item must be in its original purchase condition, including the original product packaging, manufacturer's containers, documentation, warranty card(s), manual(s), and all accessories. All packaging must be unmarked and not defaced in any manner. Any item that you received with tag(s) attached must be returned with the same tag(s) intact .Item purchased as part of a set or multi-item pack has to be returned as a whole set. We do not accept returns for intimates, earrings and undergarments due to hygiene reasons. All returned item will be reviewed by Vintage Muse. Item should also match the written or photographic documentation of the item's condition provided when requesting the return. Returns that do not meet these requirements will not be accepted and where applicable, customer may be charged with a fee. Our flexible returns policy makes your shopping experience even easier. We practice close monitoring of the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion. VINTAGE MUSE reserves the right to offer credits or a refund based on our sole discretion. This Returns Policy does not apply to items that have been stated as non-exchangeable and non-refundable . For all items eligible for returns, you will not be liable for payment of any shipping charges or taxes.


To submit a return request, email us at


If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will NOT be accepted.


Unfortunately, we cannot accept returns on Final Sales items or gift cards.


An exchange option is not available. You may like to submit a return request for the original item within the return period, for a full refund. A new order may be made again.